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At PKToys.pk, we are committed to providing high-quality remote control toys and accessories. Please read our warranty terms carefully before making a purchase.
Warranty Coverage
- Warranty is available only on selected products where it is clearly mentioned in the product description.
- The warranty covers manufacturing defects only.
- The warranty period begins from the date of delivery.
What Is Covered
The warranty may cover:
- Manufacturing defects
- Faulty electronic components
- Factory defects that affect normal product operation
What Is Not Covered
The warranty does not cover:
- Physical damage caused by drops, accidents, or misuse.
- Water or liquid damage.
- Damage caused by improper charging or incorrect power supply.
- Normal wear and tear.
- Damage caused by repairs or modifications by unauthorised persons.
- Missing accessories, packaging, or cosmetic scratches after delivery.
Warranty Claim Process
To request a warranty claim:
- Contact our customer support team.
- Provide your order number and proof of purchase.
- Share clear photos or a video showing the issue.
- If required, send the product to our service address for inspection.
Warranty Decision
After inspection, if the issue is covered under warranty, we may:
- Repair the product.
- Replace the product with the same or an equivalent model.
- Offer another suitable solution where repair or replacement is not possible.
The final warranty decision will be made after product inspection.
Shipping Costs
Unless otherwise stated, customers are responsible for shipping charges when sending products for warranty inspection. If the warranty claim is approved, return shipping may be covered by PKToys.pk.
Limitation of Warranty
This warranty is limited to manufacturing defects only and does not cover any indirect, incidental, or consequential damages resulting from the use of the product.
Contact Us
If you have any questions regarding our Warranty Terms & Conditions, please contact our customer support team through the contact information available on PKToys.pk.
