Effective Date: [Add Date]
At PKToys.pk, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help with a simple return and exchange process.
Return Eligibility
You may request a return or exchange if:
- You receive a damaged or defective product.
- You receive the wrong item.
- The product has a manufacturing defect.
To be eligible, the product must:
- Be returned within 7 days of delivery.
- Be unused and in its original condition.
- Include the original packaging, accessories, and invoice (if available).
Non-Returnable Items
The following items cannot be returned or exchanged:
- Products damaged due to misuse, accidents, or improper handling.
- Products with missing parts or accessories caused by the customer.
- Used or altered products.
- Items marked as Final Sale or Non-Returnable.
Exchange Process
- Contact our customer support within 7 days of receiving your order.
- Provide your order number and a clear photo or video of the issue.
- Our team will review your request.
- If approved, you will receive instructions for returning the product.
- Once the returned item is inspected, we will ship the replacement product.
Refund Policy
If a replacement is not available, we may offer:
- A full refund.
- Store credit.
- An alternative product of equal value.
Refunds are processed after the returned product has been inspected and approved.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), PKToys.pk will cover the return shipping cost.
- For returns requested for other eligible reasons, the customer may be responsible for the return shipping charges.
If you have any questions regarding our Return & Exchange Policy, please contact our customer support team. We are always happy to assist you.
